Leadership Steps For Corporate Culture Change
Here’s what it takes: a 9-point checklist of what we’ve found, as culture change consultants, to be required for a company culture to achieve organizational and customer experience excellence.

1. Begin. Someone in a leadership position in your organization (I’m counting on you, my reader, here) needs…[Read more]

Work to Help Others Connect: Remember that working a room is all about staying in motion. Sometimes, a chatty Cathy corners us and won’t let us go. Prepare for these situations by crafting an exit strategy. You might say, “I really enjoyed meeting you, Cathy! I see my colleague Jennifer has just arrived and I promised to introduced her to our new…[Read more]